We’re Hiring: Customer Service Representative (CSR)

Work Setup: Onsite
Schedule: Full-Time | Graveyard Shift

Are you passionate about helping people and delivering exceptional customer service? We’re looking for a dedicated Customer Service Representative (CSR) to join our growing team. If you’re an excellent communicator, enjoy solving problems, and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Provide accurate information and resolve customer concerns efficiently.

• Document customer interactions and maintain accurate records.

• Escalate complex issues to the appropriate team when necessary.

• Meet quality, productivity, and performance standards while delivering an outstanding customer experience.

• Maintain professionalism and a positive attitude in every customer interaction.

Qualifications

• Bachelor’s degree or Master’s degree in any field.

• Excellent verbal and written English communication skills.

• Strong interpersonal skills with the ability to handle client inquiries professionally and efficiently.

• Previous customer service experience is preferred but not required.

• Proficient in using computers and able to quickly learn new systems and applications.

• Ability to multitask, prioritize tasks, and perform effectively in a fast-paced environment.

• Strong problem-solving and critical-thinking skills.

• Excellent attention to detail and a high level of accuracy.

• Demonstrates accountability, reliability, and ownership of responsibilities.

• Maintains a positive and professional attitude, especially when dealing with clients in high-pressure situations.

• Willing to work onsite on a graveyard shift schedule.

Preferred Qualifications (A Plus, Not Required)

The following qualifications are not mandatory but will be considered an advantage:

• Experience handling U.S.-based customer service accounts.

• Experience in the health insurance or healthcare industry, including Medicare, ACA, provider/member services, medical billing, or insurance verification.

Why Join Us?

• Competitive salary and benefits

• Career growth and advancement opportunities

• Comprehensive training and continuous learning

• Supportive and collaborative work environment